General questions

Pore House is currently operating as a virtual teledermatology practice. We have plans to open a physical location soon and hope to see you very soon!
Because we are currently operating as a 100% virtual teledermatology practice, you are free to message our healthcare providers anytime, day or night and they will respond back to you no later than 48 hours.
We currently treat patients in the following US states: Connecticut, Colorado, Florida and Massachusetts. We’re working on expanding our virtual care to all 50 states soon, though!
Our virtual visits require you to answer a series of in-depth health questions and have a conversation with your healthcare provider. The entire process should take no more than 20 minutes of your time (unless you’d like to spend more time chatting)!
Absolutely! Our healthcare providers have years of experience diagnosing and treating dermatologic conditions. The field of dermatology is uniquely suited for dermatology because the majority of the conditions are outwardly visible. If there is ever an instance where a provider feels they cannot safely treat a patient, they will refer you to a specialist for an in-person visit.
Yes, Pore House utilizes a secure, HIPAA compliant messaging system and Electronic Health Record System to safely house your patient information.
Yes, Pore House only partners with Board-Certified Dermatologists and Nurse Practitioners that specialize in dermatology so you can be assured you’re putting your skin’s health in the most skilled hands.

Booking and preparing for your visit

Our virtual visits require no appointment so you can immediately message one of our healthcare providers and begin building a custom treatment plan to address your unique skin concerns.
No, Pore House allows patients to self-pay for their appointments without the hassle of dealing with complicated medical insurance, referrals, surprise co-pays or sky-high deductibles.
If for any reason you are unsatisfied with your treatment, experience or would like a refund for your visit, please contact hello@meetporehouse.com and we would be happy to help you find a solution.
Be sure to have current photos of your skin concerns ready to share with your healthcare provider. You may also wish to share your health insurance information with us for prescription treatments to make things easier with your pharmacy.
Using your mobile device, take a selfie or ask someone to take photos of your area(s) of concern. Be sure to take photos in a well-lit room and ensure your camera lens is clean so the photos are not blurry. If your provider has issues viewing your photos, they may ask you to take them again.
Feel free to have an open conversation about the health of your skin with your provider. Our providers are expertly trained in the field of integrative dermatology which means they will work to uncover the root cause of your skin concerns and provide a treatment plan that could span a custom combination of prescription oral and topical medications, over the counter skincare products as well as recommendations to make changes to your lifestyle, diet, stress and sleep habits that affect your skin.
You will have access to message your Pore House provider for 14 days following the start of your visit.

Billing

All virtual visits are a flat $85 fee. No complicated medical insurance necessary. Messaging to your healthcare provider is available for a 14 day window before you will need to pay an additional visit fee.
We accept all major credit cards including Visa, MasterCard, American Express and Discover.
Pore House does not accept insurance for virtual visits which allows our providers to spend more time with patients without worrying about hitting minimums. However, if you would like to use your insurance for prescriptions, we will collect that information during your visit and share with your preferred pharmacy for ease of use.
Credit card payment is collected before you are able to start your virtual dermatology visit.
If for any reason you are unsatisfied with your treatment, experience or would like a refund for your visit, please contact hello@meetporehouse.com and we would be happy to help you find a solution.
No, any medically required lab tests would be an additional cost that is not included in your Pore House visit.
Insurance plans vary, and your coverage depends on your specific policy. While most tests are covered by insurance, you may want to contact your insurance carrier to ensure coverage before having your test done.
Pore House partners with off-site labs such as Quest Diagnostics, or any local medical center for your tests. Please contact them directly for their respective locations/hours.
Typically, you’ll receive your lab results within 7-10 business days of the date of your test. Your test is processed through a third-party facility. Once returned to us, we will email the test results to you, along with our interpretation of the report and advice on next steps.

Prescriptions and refills

Yes, if your Pore House provider decides that either oral or topical prescriptions are the best treatment plan for your skin health, they will be able to write you a prescription and send it to your preferred pharmacy. We also partner with several mail-order pharmacies if you prefer to have your prescriptions shipped directly. Please note that some prescription treatments may require lab work.
Yes, we partner with several mail-order pharmacies that will ship or deliver your prescriptions directly to your door.
Yes, if your Pore House provider decides that a prescription refill is the best treatment plan, they will be able to refill an existing prescription for you. Please note that some prescription treatments may require lab work.

Care team

Pore House partners with Dermatologists and Nurse Practitioners.
Dermatologists can be either a Doctor of Medicine (MD) or a Doctor of Osteopathic Medicine (DO). They have extensive training and education including a Bachelor’s degree, Medical School, Residency, Internship and sometimes Fellowships. Nurse Practitioners are nurses who have additional education and training that allow them to practice similarly to physicians, consulting and collaborating with physicians as needed. At Pore House, our NPs receive additional training in the field of dermatology.
If your Pore House provider deems it medically necessary to see a dermatologist in-person, they will provide you with a referral to a specialist in your area.

Connect with a Dermatologist today.

Consult with a dermatology provider online for just $65 and no medical insurance needed.